Professional Profile
Results-driven General Manager with over 20 years of experience leading operations across hospitality, entertainment, technology, and retail sectors in France, Switzerland, and Thailand. Proven track record managing teams of 100+ staff, driving revenue growth (up to 25% customer base expansion), and delivering operational excellence.
Work Authorization: Non-B visa holder, based in Thailand. Open to relocation across Asia.
Key Competencies
Operations & General Management
Customer Relationship Management
Business Development & Sales
Hospitality & F&B Operations
Staff Recruitment & Leadership
Marketing Strategy & Execution
P&L & Financial Controls
Regulatory Compliance & AML
Professional Experience
Business Development & Account Manager
Jan 2026 – Present
5R Battery & ISA Light and Sound — Pattaya, Thailand
- Managed key client accounts, achieving a 15% increase in revenue
- Expanded customer base by 25% through targeted outreach and negotiation
- Led sales presentations with a 40% conversion rate
- Developed marketing campaigns increasing brand awareness by 25%
- Recruited and trained technical team; conducted staff development programs
Operations / General Manager
Feb 2025 – Jan 2026
Chick a Gogo & Atmos a Gogo — Pattaya, Thailand
- Directed all operations for two venues, managing 100+ staff daily
- Oversaw recruitment, training, and performance monitoring across departments
- Controlled financial operations: cash flow, payment terminals, turnover analysis
- Planned and executed marketing campaigns and events for customer acquisition
General Manager
Mar 2024 – Feb 2025
The Robin Nest Sport Bar & Restaurant — Pattaya, Thailand
- Managed restaurant and guest house operations end-to-end
- Established operational procedures, improving consistency and accountability
- Reported directly to ownership on financial performance and strategy
Operations Manager
Nov 2020 – Feb 2024
Mac Assistance — Bangkok, Thailand
- Managed call center operations for a technology support company (3+ years)
- Led recruitment, onboarding, and ongoing training programs
- Implemented performance monitoring and employee development systems
Operations Manager / Concierge Manager
Aug 2019 – Feb 2020
Club Miracle — Rawai, Phuket, Thailand
- Led international concierge team serving resort guests from multiple countries
- Managed guest services: transportation, excursions, and special requests
Member of Executive Committee 10 Years
Sep 2008 – Feb 2018
Casino du Lac — Geneva, Switzerland
- Managed all bars and restaurant outlets within a major Swiss casino
- Oversaw multi-department staff across multiple points of sale
- Controlled safe operations, cash flow, supplier negotiations, and purchase pricing
- Ensured full compliance with Swiss gaming regulatory procedures
- Acted as Operations Manager and decision-maker in the absence of the CEO
Earlier Career (1998–2019)
2019 — General Manager, Food Market Kata, Thailand
2007–2008 — Member of Executive Committee, Casino of Niederbronn, France
2006–2007 — Member of Executive Committee, Casino Impérial Palace, Annecy
2005 — Member of Executive Committee, Casino La Siesta, Antibes
2003–2005 — Member of Executive Committee, Casino de Neris-les-Bains
2002–2003 — Technical Manager, Casino de Pougues-Les-Eaux
2001–2002 — Slot Machine Technician, Casino de Dunkerque
2000–2001 — Sales Team, Carrefour, Saint-Pol-sur-Mer
2000 — Import/Export Manager, Dickson et Constant
1999–2000 — Alarm & Video Installer, SAS, Dunkerque
1998 — Security Agent, Auchan, Grande-Synthe